Return and Exchange Policy
Quality is our highest priority… Always has been, always will be.
It’s simple! If you are not completely satisfied with any merchandise your have received, just return it within 30 days of receipt for a full refund or exchange, no questions asked. Laundered garments, garments showing visible wear, and embroidered garments are not returnable, unless they are defective. Personalized photo printed items can only be exchanged for a different size, unless we have made an error in the printing.
Risk-Free Returns/ Exchanges Are Easy
Simply fill out the Return/Exchange form on the back of the packing slip and email us at firstname.lastname@example.org and we will e-mail you back a convenient UPS return-shipping label. Enclose the return/exchange form in your shipment and simply affix the return-shipping label to your package and drop it off at any UPS Store. For locations near you, please visit http://www.ups.com/dropoff
Original shipping costs are non-refundable. If you choose to exchange your item we will ship the exchange back to you at no charge. If you choose to send your item back using a different courier we suggest you mail the package with a courier who can provide proof of delivery.
All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. For orders placed with a credit card, your account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
That’s it! Please allow 10-15 business days to process your exchange, credit or refund.
ALL SALES ARE FINAL ON OUTLET, CLEARANCE AND DISCONTINUED ITEMS.
If you would like to send your return other than with UPS, our address is
Attn: Return and Exchange Department
Scrub Ink, Inc.
247 west 37 Street
New York, NY 10018
For further assistance call us at 877-613-1836 or email us at email@example.com